Can I get a Refund from Bookmakers?

Bookmakers – When Can I Get a Refund?

If you have ever requested a refund, then you will know that the process can vary from one company to another. Some businesses have policies that allow refunds only if certain conditions are met. In the online gambling industry, it can be more complicated than going to a store and returning an item because it is damaged or faulty.

Gambling sites and bookmakers tend not to give refunds if you lose money on a bet. However, they will consider your request if it’s in line with their policy.

Sports betting is not as predictable as other gambling activities. Schedules change, and unexpected events can occur. That’s why it’s important to know when you can get your money back.

You can bet on a wide range of sports at some top bookmakers, including football, rugby and tennis. Live betting and in-play betting are other popular attractions. Some bookmakers even have a casino section with slots and table games.

There’s a bookmaker out there for just about every kind of punter. But what happens when things go wrong? Is there a way to get your money back?

In this article, we’ll look at the circumstances in which you might be offered a refund, general information about refunds and how to use them. We’ll also examine cash-outs, what they are and how to use them.

You Won’t Get a Refund at an Illegitimate Bookie

If you use a bookmaker with a bad reputation, it’s unlikely that you’ll receive any money back.

Unfortunately, there are plenty of scams or fake gambling sites. That’s why we recommend that you check out our blacklist before you sign up anywhere.

To ensure that you’re even vaguely eligible for a refund, first make sure you’re using a legitimate and credible bookmaker. Here are some of the most important things to look out for when choosing one:

In addition to the above, bookmakers that are reliable and licensed also have a good reputation with the online gambling community. Before creating an account with a bookmaker, make sure that it is legitimate by doing your homework and researching its reputation.

When Can I Get My Money Back at Bookmaker’s Casino?

Some bookmakers also provide a casino. If you enjoy playing poker, blackjack, roulette and baccarat, you can find a sportsbook that has these games as well as wagering opportunities on sporting events.

Of course, the games available and the quality of those games depends on which bookmaker you choose to sign up with.

State-of-the-art software is a boon to bookmakers, but sometimes, glitches occur. When this happens, what are your rights? Do you get a refund?

In general, refunds are not something a bookmaker particularly enjoys issuing. Bookmakers have strict rules about refunds for this reason.

Each gambling site has its own refund policy, so be sure to check the site’s terms before you make a deposit.

For the casino section, we recommend one of these:


With online gambling comes a certain level of reliance upon technology. Malfunctions can occur, but they are rare. If one does happen, you will not be able to get your money back since it is stated in the fine print. This doesn’t happen often at all so there is no need to worry about this happening.


When a casino game disconnects, you don’t necessarily get a refund. Instead, you’ll usually receive a notification about your game. The operator will reload the game, and you can continue where you left off. Or they’ll settle your wager automatically.

Video Poker

If you lose connection while playing video poker, you can’t finish your hand. In that case, bookmakers usually credit your account automatically.

Live Dealer

If you are disconnected from a live dealer table, most casinos will allow you to finish playing your hand. If you win any money, it will then be paid out to you as normal; there is no need for a refund in this case.

Other Casino Game Disconnections

Some bookmakers offer a refund if you disconnect from a game before it finishes. However, the rules for this can vary from operator to operator, so make sure that you check them out in advance.

Poker Tournament Refunds

Poker tournaments can be cancelled or interrupted. Operators have rules to determine whether you can get a refund and, if so, under what circumstances.

If you’re interrupted during a poker tournament, then you’ll usually receive a refund of your buy-in plus your joining fee. However, this depends on the type of tournament and specific conditions.

Some operators allow players to get a refund of their buy-in and entrance fees when they leave before the table begins play in a single-table tournament.

However, many online casinos don’t allow refunds after registration for multi-table tournaments. Always familiarise yourself with the casino’s terms and conditions before you register to play in a tournament.

When Can I Get My Money Back at a Bookmaker’s Sports Section?

Most sports betting markets come with some sort of unpredictability, and refunds can be particularly tricky to claim. You will usually find a comprehensive list of rules on your bookmaker’s website for this reason.

If a match is postponed or cancelled, your bookie will usually refund your bet automatically. However, keep in mind that some bookmakers don’t operate this way.

Venue Changes

Bookmakers generally refund all bets when events are moved to different venues. This is because the home field advantage affects a team’s performance and therefore has an impact on the outcome of a game.

Voided Bets

A void settlement is a return of your stake when an event is cancelled or postponed.

If you’re not sure why your bet became void, you can check your history or contact customer support. However, each bookmaker has its own way of doing things, so make sure you know how voided bets are handled before placing a wager.

Asian Handicap Refunds

Footie fans love to place wagers on their favorite teams, and some of them even put money down on Asian lines. If you want to know what those are, you should read through the rules or contact customer support.

Refunds on Multiple books and Singles

If one of your single bets does not take place, you will usually be refunded. If it is a multiple bet and one selection doesn’t occur, most bookmakers settle your bet on the remaining ones.

Request a Refund

If you’re unsure as to why you didn’t receive a refund or you’d like to understand the reasons better, then it’s worth asking your bookmaker.

Asking for a refund is usually no problem, provided that you have a legitimate reason for doing so.

You can usually get in touch with a chat feature or by emailing or phoning customer support.

What is Cash Out? How do I use it?

Cash-out is a feature offered by some bookmakers that lets you take back money that you’ve bet if the event hasn’t happened yet. You can cash out all or part of your bet to guarantee a profit or avoid losing money.

If you think your opponent is close to winning, but you want to get out of the game before losing everything, then you can use the cash-out feature to get your winnings and stake returned to you.

The amount you get when you cash out on a bet is adjusted as an event plays out. The cash-out amount isn’t available throughout the entire duration of a game; it’s only available at certain times. If you cash out of a game while the odds are still in your favour, then you’ll get a higher amount. If you cash out after the odds have turned against you, then your payout will be lower than if you had won your bet.

This feature is available for a range of sports, including football, cricket and horse racing. Bets can be placed pre-match, in-play, on single events or multiple bets.

Be sure to check whether your sportsbook has a cash-out feature, and if so, any limitations on that option. For that reason, we put together a list of online bookmakers with cash-out capabilities. If you see your bookie there, you’re in good shape.

The Final Word

In the sports betting and online casino industry, bookmakers deal with various eventualities. Refunds are one of these. They can occur in poker games as well as football matches, for example. For specifics about eligibility for a refund, it is best to read up on the terms and conditions (T’s and C’s).

Most sportsbooks issue automatic refunds if you win a bet, but you can always contact the bookmaker if you feel like your money hasn’t been returned.

Cash-outs and refunds are two different things. A cash-out allows you to exchange your winnings for cash at some bookmakers, while a refund is something that all service providers must give their users. If you have any questions, contact customer support and they’ll be happy to help!